Return & Refund Policy

Thank you for shopping with ZY General Trading LLC. We aim to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully.

Return Period

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Return

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are non-returnable, including:

  • Herbal Products
  • Personal care products

Partial Refunds

Partial refunds may be granted in the following cases:

  • Home Goods
  • Electronic and appliances
  • Sports Equipment
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item and informing you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Sale Items

Only regular-priced items are eligible for a refund.
Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at
📧 sales@zygeneraltradingllc.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping Returns

To return your product, please courier it to:
📦 Warehouse No. 3, Al Jurf 1, Near Ajman Jail, Ajman, UAE

  • You will be responsible for paying your own shipping costs for returning the item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it takes for an exchanged product to reach you may vary.
  • For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee receipt of your returned item.

Need Help?

For any questions regarding refunds, returns, or product assistance, please contact us at:
📧 sales@zygeneraltradingllc.com